/ Support

• Easily organise your support requests by placing them within the relevant member’s file and always know where they are.
• Prioritise and track each support request and ensure the problem is solved in the most efficient way.
• A better flow of communication in your support team.
• It can improve your support service and help build strong relationships.

Member’s support feature

Your évoSuite system enables you to log and track any support request, ensuring your members get the best service and support.

Every time a member requests support, it can be saved into their file, in the support section, creating a knowledge base and building a complete customer history. Enable all staff members to get the the information they need to provide the best service and ultimately build stronger member relationships.

When adding a support request to your CRM system, you add important information such as:

Subject
Who is in charge of finding a solutions
The priority of the support request
Whether it will cost the customer money and if so, how much and in which currency
The status and percentage of completion of the support request
When it was requested and when it is due by
Add useful notes for your own future reference
Upload relevant documents or attachments
Further assign customer, supplier or contacts to whom the support request is also relevant for

The system allows you to organize and keep track of your support requests and team, and ultimately provide a better service.

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RéserveGroup is Australasia's leading marketing technology company.

With the Internet playing an ever increasing role in reaching customers and sharing information, marketers have asked for smart internet enabled marketing technologies. Our products and services deliver this huge leap forward for businesses and organisations who want to take their marketing to the next level.

Our truly integrated Marketing Automation Platform includes Client Relationship Management (CRM) Software, Content Management Systems (CMS Websites), eCommerce, eMarketing, Document Management Systems (DMS), Event Management Software, Travel Software, and many more marketing focussed modules.

Our services include project marketing strategy, creative services, software project management and development, website design, copywriting, and other marketing plan implementation services.

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